Terms of Service
Last Updated: October 2026
1. Diagnostic Procedures & Approvals
Doctor Laptop performs preliminary bench testing to establish hardware faults. No repair work involving component replacement or chargeable labor is undertaken without explicit verbal or written authorization from the customer.
2. Customer Data & Storage Drives
While our technicians take utmost precautions during hardware testing and OS recovery, customers are strongly encouraged to maintain independent backups of critical data before submitting devices. Doctor Laptop is not liable for software data loss resulting from pre-existing file system corruption or mechanical drive crashes.
3. Device Collection & Storage
Completed devices must be collected within 30 days of completion notification. Devices left uncollected beyond 60 days without prior notice may incur storage administrative fees.
4. Payment & Invoicing
Payment is due upon handover following client verification of the repaired device. Accepted payment methods include UPI, debit/credit cards, and bank transfers. Formal GST tax invoices are generated for all transactions.